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1 min read

Customer Success Associate - Support, AML RightSource - London, UK - Remote

Customer success associate

Job Description

Purpose of Role:

  • In this role, you will be part of a collaborative team delivering SaaS implementations for our clients. 
  • It is crucial to the company's growth to ensure successful client onboarding and increase service adoption, engagement, and retention while maintaining high levels of client satisfaction. 


What you be working on:

  • You will build a comprehensive understanding of our services to guide our clients from onboarding to service adoption. 
  • Provide support for ongoing client accounts, managing client requests for modifications to their service.
  • Schedule and host regular follow-up engagement meetings with clients on the health and status of the service.
  • Ensure clients know about new technology releases and how they may support the customers' current or evolving business processes. 
  • Contribute to proposals for existing clients requiring new services.

Required Qualifications:

  • Care about customer experience and advocate for our customers' needs.
  • Ability to listen to customer requirements, focus on their core concerns, and have an eye for detail and a flair for building customer rapport.
  • Good at setting priorities and managing time effectively.
  • A confident communicator - both written and verbal.
  • Ability to adapt quickly to changing processes and pick up new tasks quickly.

Preferred Qualifications:

Bachelor’s Degree (or equivalent) in any discipline.

AML RightSource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.