Job Description
Purpose of Role:
- In this role, you will be part of a collaborative team delivering SaaS implementations for our clients.
- It is crucial to the company's growth to ensure successful client onboarding and increase service adoption, engagement, and retention while maintaining high levels of client satisfaction.
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What you be working on:
- You will build a comprehensive understanding of our services to guide our clients from onboarding to service adoption.
- Provide support for ongoing client accounts, managing client requests for modifications to their service.
- Schedule and host regular follow-up engagement meetings with clients on the health and status of the service.
- Ensure clients know about new technology releases and how they may support the customers' current or evolving business processes.
- Contribute to proposals for existing clients requiring new services.
Required Qualifications:
- Care about customer experience and advocate for our customers' needs.
- Ability to listen to customer requirements, focus on their core concerns, and have an eye for detail and a flair for building customer rapport.
- Good at setting priorities and managing time effectively.
- A confident communicator - both written and verbal.
- Ability to adapt quickly to changing processes and pick up new tasks quickly.
Preferred Qualifications:
Bachelor’s Degree (or equivalent) in any discipline.
AML RightSource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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AML RightSource
