Job Description

As a Senior Manager of Resource Planning, you will lead our workforce planning efforts for our Managed Service practice and own the development and implementation of our global workforce strategy as we go through a period of extreme growth. In this role, you will lead a team of Resource Planning Analysts responsible for analyzing data and trends to create detailed workload models, recommending solutions to improve overall operational efficiency, as well as maintaining service level agreements with our members and customers. Utilizing strong communication skills, you'll effectively collaborate with a variety of people and job functions, juggling and accomplishing tasks of moderate to high complexity and are able to work productively in a fast-paced, team-oriented environment. 

 

In this role, you will:

 

  • Determine headcount recommendations and hiring needs for Managed Service teams and feed those into the annual planning process, working closely the business partners, recruiting and finance.
  • Accurately forecast resource needs based on sales pipeline and current client insights.
  • Deliver accurate and well-timed reports/dashboards to all levels of leadership providing actionable insights
  • Create and maintain capacity planning models for short-term and long-term forecasts
  • Manage escalation process to ensure leadership and relevant stakeholders are well informed

 

Qualifications:

  • BA/BS degree; MBA
  • 10 years of workforce planning in a consulting, managed service environment
  • Advanced knowledge of MS Excel (vlookups, pivot tables, complex functions)
  • Experience managing complex projects, clients, partners, and organizations
  • Proven track record of establishing strong, executive level customer relationships
  • Business acumen and financial (P&L) skills/metrics driven
  • Proven experience managing remote resources and large global teams
  • Demonstrated experience leading a large team at scale and managing operations with an eye to driving efficiency

 

Preferred Qualifications:

  • Working knowledge of AML/BSA and regulatory tech product environments
  • Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities
Apply for Senior Manager Resource Planning

AML RightSource is an Equal Opportunity Employer and we welcome diversity in the workforce. All qualified applicants will receive consideration for employment without discrimination and we are committed to providing accommodation to people with disabilities throughout the recruitment process.  To request any accommodations you may require to participate in the recruitment process email accommodationsontario@amlrightsource.com or discuss your needs when contacted for an interview.

 

We’re passionate about creating an inclusive workplace that promotes and values diversity and inclusion. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is what we strive to achieve at AML RightSource.