CASE STUDY

From Onboarding to Expansion: AML RightSource Enables Large-Scale Acquisition Support

In 2014, a large US bank partnered with AML RightSource to bolster its Enhanced Due Diligence (EDD) capabilities. Over nearly a decade, the partnership has grown significantly, with AML RightSource supporting wide range of various workflows, including transaction monitoring, fraud prevention, sanctions screening, and KYC. Through seamless team expansions across North America and India, AML RightSource has consistently delivered high-quality results while providing critical support during the client’s multiple acquisitions and integrations.

Challenge

The client required robust support for EDD reviews, transaction monitoring, and fraud prevention, with the flexibility to adjust team size and workflows based on evolving needs, including multiple acquisitions and integrations of acquired banks.

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What AML RightSource Did

To meet the client’s dynamic needs, AML RightSource implemented a phased, scalable approach across multiple workflows and geographies, ensuring flexibility and operational excellence:

 

01

AML RightSource initially onboarded 8 FTE in North America to perform EDD reviews and adjudicate alerts, meeting and exceeding production and quality goals ahead of schedule.

02

The EDD team was expanded to 40 FTE by 2017/2018, and additional teams were deployed to support fraud prevention reviews, KYC front-line processes, and sanctions screening workflows.

03

In 2020, operations expanded offshore, with 30 FTE in India trained to support EDD workflows following a two-week on-site training session. Ongoing quality control measures and management discussions ensured consistent standards.

 

04

As the client acquired several banks in the early 2020s, AML RightSource expanded US teams by 30 FTE to assist with the integration process. By mid-2023, half of the team remained to support integration processes, while plans were made to double the India team by Q3 2024 to handle increased volumes.

Global Managed Services Approach


AML RightSource deployed a tailored managed services model to address the client’s compliance needs, providing comprehensive support for EDD reviews, transaction monitoring, fraud prevention, screening sanctions, and KYC. By leveraging a phased and scalable approach, we ensured seamless execution across workflows and geographies while maintaining high-quality standards and operational flexibility to support the client’s evolving requirements, including multiple acquisitions.

 

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Value Delivered

Our partnership with the large US bank has delivered measurable results. AML RightSource successfully scaled teams to meet the client’s fluctuating demands and provided consistent support during complex acquisitions and integrations. By expanding operations offshore to India, we reduced costs while maintaining high service quality. The integration of the acquired banks was handled seamlessly, ensuring continued compliance and operational efficiency.

 

AML RightSource’s ongoing partnership with the client has yielded significant results:

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Successfully expanded the team from 8 to over 115 FTE across North America and India.

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Supported the integration of multiple acquired banks with seamless transitions and expanded workflows.

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Over the past 9 years, we have upheld global compliance standards, enhanced operational efficiency, and delivered flexible solutions tailored to the client’s needs.

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