Environmental, social, and governance (ESG) is another dimension for companies to consider as they look to attract investors and improve performance. It is also another facet of customer risk evaluation by financial services providers. Our expert panel of Vesna McCreery of AML RightSource, Matt Allen of Santander UK, and Dr Liliya Gelemerova of Credit Agricole – London, discuss what internal controls are effective in managing customer-related ESG risk to which financial service providers are exposed.